Hyperautomation is becoming increasingly prevalent as businesses look for ways to improve efficiency and productivity. The use of advanced technologies such as AI and machine learning in automation allows organizations to automate processes and tasks that were previously performed manually, freeing up workers to focus on more complex and value-added work. This can help organizations to reduce costs, improve accuracy and consistency, and increase their competitiveness.
Additionally, the availability of low-code and no-code platforms has made it easier for non-technical users to build and deploy automation solutions, further driving the adoption of hyperautomation. Additionally, there is a trend towards the integration of automation into wider business processes and systems, rather than using automation only for isolated tasks.
And now as we gear up for 2023, we asked the leadership team at EvoluteIQ about their predictions for hyperautomation and enterprise automation for the upcoming year. Here is a look at what they had to say.
2023 Predictions for Hyperautomation
1. Economic uncertainty will accelerate the need for automation
Automation has already become a board room conversation and is soon becoming a mainstay among organizations worldwide. As enterprises look to handle the uncertainty created due to impending recession, they will increasingly turn to using automation technology to balance their growth, customer expectations and cost pressures.
2. Integrated platforms equipped with multiple capabilities will be the clear winners
Leading analysts from Gartner and other research firms have been predicting that hyperautomation using a combination of technologies including Artificial Intelligence (AI), Machine Learning (ML), Event Processing, RPA (Robotic Process Automation), Business Process Management System (BPMS), and low-code/no-code technologies is the future of automation. However, organizations that try and integrate these capabilities from disparate platform vendors will struggle to scale their automation initiatives and reap real benefits. The key to success will be leveraging an integrated platform that has most of these capabilities for their transformation.
3. Focus of automation will go beyond the efficiency narrative
The benefits of enterprise automation focused on efficiency are well understood and represent the low-hanging fruit. Organizations will increasingly begin to expand their automation initiatives in the Customer Experience (CX) and Employee Experience (EX) domains.
4. Citizen Developers and non-IT roles will drive transformation
The shortage of skills and the ever-present need to reduce IT spend will further accelerate the use of low-code and no-code technologies by business and operations users to participate in the heavy lifting of their transformation initiatives.
5. Digital Twins will continue to help industries optimize their business processes
Industries such as manufacturing and healthcare have been early adopters of Digital Twins. By leveraging low-code, no-code and integrated process automation software, more industry segments will begin to adopt digital twins approach to digitally transform. This will enable them to test their business processes for issues, drive standardisation and to make their business future ready.
6. Trend will shift from process-centric initiatives to data-driven automation
RPA and other tools have helped automate repetitive and predictable tasks to achieve a certain level of efficiency. As the enterprises start mining the vast amount of data that is available internally as well as externally, automation efforts would be pivoting to leverage that data for newer ways to expand on the topline as well as making bottom line a lot more efficient.
7. Increased focus on ESG (Environment, Social, and Governance)
Enterprises will look towards sustainable automation as the focus increases on ESG initiatives. These ESG initiatives would become mandatory for enterprises worldwide, driven both by external forces – market, customers, investors etc., and internal ambition to achieve responsible and efficient transformation.
In summary, while the need for ethical and responsible technologies will be at the forefront, the future of automation is likely to involve the continued development and adoption of advanced technologies to ensure seamless digital transformation across industries and entire economies.