Spurred by the pandemic, the Great Resignation of 2021 continues to impact organizations globally well into 2022 altering the dynamics of HR economics in the process. Limited career growth, burnout, lack of work flexibility and remote working, and outdated technology have been cited as some of the key reasons contributing to this. On the one hand, it has put employees in the drivers’ seat especially in the technology and healthcare sectors, and on the other, it has been a part of the pandemic’s causative effects with disrupted supply chains, unstable economies, and a dwindling talent pool.
Organizations worldwide have been battling the Great Resignation in their own ways by opting for innovative employee retention solutions while some others have realized this and begun the transition towards embracing technology for long-term solutions. Implementation of these innovative tech solutions and further strengthening of existing technologies could be brought about by hyperautomation; one of the top technology trends that is expected to redefine strategy in 2022. According to Gartner, “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms.”
The Role of Hyperautomation in Human Resources, Business Processes, and More
Hyperautomation will drive both revenue generating solutions as well as bottom-line initiatives focussed on business efficiencies and seamless survival of organizations in the face of adversities like the curveball the pandemic threw at us. It can help with sales and marketing, improve customer experiences through better user journeys and in the process, reduce manual errors, drive a greater degree of employee job satisfaction while filling the gaps left by the mass resignations by minimizing core dependencies.
Improving growth and customer experience
In today’s increasingly competitive landscape, revenue growth is directly linked to customer expectations of a superior experience and rightly so. Automation plays a prominent role by reducing the time it takes customer service agents to address customer concerns. This in turn helps employees address the most common issues customer face in a shorter turnaround time and do a better job resolving those issues. Not only does it make the employees’ day-to-day more manageable, it also helps customers with a better experience.
Suggested reading: Creating Frictionless Customer Experiences Using Conversational AI
Driving greater employee efficiency with reduced burnout
Hyperautomation connects disparate technologies and processes to talk to one another to create a smooth workflow by enabling various functions in an organization to talk to one another. A staggering number of hours are spent by employees searching for information or data daily. Through hyperautomation, companies can minimize these hours and effort that cause burnout while minimizing manual intervention and thus, errors while leaving employees with more time to focus on higher-value work.
Attracting the right talent pool
With the advent of the Great Resignation, talent acquisition has become an uphill task for for organizations. Recruitment teams need to navigate the challenge posted by the multitude of opportunities available to candidates in the market. Hyperautomation can help organizations combat the new norm in hiring and recruitment by creating an attractive workflow with a great work-life balance for potential employees without the need for hours of manual drudgery.
Organizations have begun the transition to hyperautomation and the proof is in the numbers whether the goal is to aid employees and help them accomplish more, to follow economic trends, or to address the effects of the largest employee exodus in decades. As hyperautomation of business processes continue to become the mainstay, business leaders must realise that augmentation through automation and not replacement of effort is the key here.