Case Studies

Case Studies IT Automation for Leading Printing Solutions Company Client Context A leading printing solutions company required solutions for asset management, SLA management, and support requests for their corporate B2B clients. Business Process Area Service Management Download Case Study Value Delivered: 20% improvement in profitably within the first year of operations due to business  model …

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Case Studies AI-enabled Healthcare Claims Processing Solution Client Context A leading provider of integrated business solutions for healthcare claims processing wanted to reduce the risks of HIPAA related violations while improving the operational efficiency of healthcare claims processing. Business Process Area Healthcare Download Case Study [addtoany] Value Delivered: 91% Accuracy in data capture vs the earlier …

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Case Studies Productization of Data Center Migration Client Context A Consulting firm wanted a Data Center Migration solution using a visual drag-and-drop interface and supporting the GTM. Business Process Area Data Center Migration Download Case Study Value Delivered: 30% increased velocity of sales due to faster go-to-market. 53% Quicker visualization from “as is” organization and …

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Case Studies Next Gen Customer Service Enablement Client Context A leading Financial Institution wanted to reimagine and redefine customer journeys using Conversational AI to drive customer acquisition and servicing. Business Process Area Customer Service Download Case Study [addtoany] Value Delivered: 40% Increase in their share of wallet with improvement in business metrics like customer acquisition …

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Case Studies Intelligent Healthcare Process Redesign Client Context A major dialysis service provider in the US wanted to improve the quality of critical care for patients while optimizing the costs of care delivery. Business Process Area Care Provision process Download Case Study Value Delivered: 2X Improvement in patient satisfaction scores across the centers due to …

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Case Studies 45% improvement in loan disbursal rates for a financial services major within 3 months of go live. Client Context The leading financial services client specializing in corporate loans wanted to improve its business agility to acquire new customers without increasing their operations spend or skewing their risk tolerances. Business Process Area Loan Origination …

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Case Studies Revenue Cycle Management Automation for the Healthcare Industry Client Context A leading provider of Revenue Cycle Management Solutions for the healthcare industry was looking to automate the manual intensive Medical Coding and Explanation of Benefits (EOB) business processes for its global clients. Business Process Area Coding and EOB Compliance as part of Healthcare …

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Case Studies Real time Churn Propensity Driven CRM Client Context A UK motor vehicle insurance company wanted their agents to have a deeper understanding of their customers when they interacted for customer service requests like claims and renewal processing. Business Process Area Insurance Renewal Processing Download Case Study Value Delivered: 60% Reduction in customer churn …

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Case Studies Touchless Accounts Receivable Reconciliation Client Context A multi-national corporate was looking at ways to eliminate delays in accounts receivables processing to improve cash application and DSO metrics. The highly manual process was also having a negative impact on employee morale. Business Process Area Accounts Receivable Process within Order To Cash Download Case Study …

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Case Studies Social Media Marketing and Sentiment Analysis Driven Customer Service Client Context A multi-national consumer brand had to find an efficient way to maximise the impact of its social marketing campaigns and provide real-time responses to customer service requests through it social handles, without deploying a large team of support agents. Business Process Area …

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