Case Studies
Digital Operations for a leading Telecom Operator
Client Context
A leading telecom operator company in the US needed help with their digital transformation initiatives across both customer facing as well as internal and partner focused efforts.
Business Process Area
Digital transformation
Value Delivered:
- 39% Increase in YoY revenue as a result of the new processes
- 46% Reduction in operational costs and customer acquisition cost
- 60% Increased ability for channel partners to upsell/cross sell all their products and services