Case Studies
Intelligent IT Operations Management Product for RIM Company
Client Context
A client was looking to enhance their traditional ITSM offerings to meet their customers’ increasingly complex requirements through a robust platform to build their solutions.
Business Process Area
Autonomous monitoring, maintenance, request, and service management
Value Delivered:
- 40% Average reduction in operational cost with minimal upfront investments and risk reduction
- 30% Increase in customer retention and customer acquisition due to enhanced capabilities