Case Studies

Next Gen Customer Service Enablement

Case Study - Next Gen Customer Service Enablement
Client Context

A leading Financial Institution wanted to reimagine and redefine customer journeys using Conversational AI to drive customer acquisition and servicing.

Business Process Area

Customer Service

Value Delivered:

  • 40% Increase in their share of wallet with improvement in business metrics like customer acquisition costs & conversation ratios, and subsequent customer satisfaction scores.

  • 33% Decrease in acquisition costs by being able to  meet customers on channels they spent most time on: Mobile & voice.

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