Case Studies

Social Media Marketing and Sentiment Analysis Driven Customer Service

Sales and Marketing
Client Context

A multi-national consumer brand had to find an efficient way to maximise the impact of its social marketing campaigns and provide real-time responses to customer service requests through it social handles, without deploying a large team of support agents.

Business Process Area

Marketing and Customer Service

Value Delivered:

  • 70% Social Media interactions handled by digital agents
  • 60% improvement in marketing offer response rates
  • 80% Reduction in operational cost of handling social marketing campaigns

Are you ready to transform how your business operates?

Scroll to Top

This website uses cookies to ensure you get the best experience on our website. Learn more