e.IQ Platform for Customer Experience

Create hyper-personalised customer interactions for online and offline channels.

Popular Customer Experience Use Cases

EvoluteIQ
Contact Center Operations 

Optimize customer interactions in contact centers using Virtual customer service representatives.

How it works?
  • Robo advisors to deliver consistent, rule-based advisory services to customers/prospects in the product discovery stage.
  • Robust Conversational AI-driven virtual agents that can orchestrate transaction-oriented processes and service requests with seamless handover to human agents as needed.
  • Leverage video and biometrics (voice, fingerprinting) for authentication to enhance the customer experience.
AI-driven Customer Insights 

Empower customer engagement channels with insights to create delightful customer experiences.

How it works?
  • Build micro customer personas based on a diverse set of parameters including customer data and interactions, events, and trends.
  • Accurately match customers to the products they’ are more likely to buy based on behavioral patterns.
  • Predict which customer segments should be added and removed from marketing campaigns.
EvoluteIQ
Customer Onboarding and Offboarding
Customer Onboarding and Offboarding

Manage the customer lifecycle to create a differentiated experience using intelligent automation.

How it works?
  • Leverage video and biometrics (voice, finger-printing) as an alternative to in-person KYC and physical verification.
  • “Verification Bots” that can log into external sites like Digital Identity websites / KYC utilities to complete the credit-check process.
  • Conversational interfaces to streamline communication with customers and within the enterprise.

Talk to us today to understand how a motor vehicle insurance company was able to transform their customer journeys using the e.IQ platform.

Real time churn propensity driven CRM

Insurance Casestudy
Client Context

A UK motor vehicle insurance company wanted their agents to have a deeper understanding of their customers when they interacted for customer service requests like claims and renewal processing.

Business Process Area

Insurance Renewal Processing

Value Delivered:

  • 60% Reduction in customer churn
  • 30% Improvement in Customer Experience ratings

Are you ready to transform how your business operates?

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