EIQ Platform for enhanced Customer Experience with
Intelligent Business Automation

Create hyper-personalized customer interactions for online and offline channels.

Streamline customer journeys with automation, reduce wait times, and deliver personalized interactions for enhanced satisfaction.

McKinsey®

10-15%

Increased customer satisfaction in companies implementing automation
Harvard Business Review®

80%

Employees believe automation gave them more time to deepen relationships
Forrester®

90%

Reduced customer response time
with automation

Intelligent Business Automation Platform for Customer Experience

Contact Center Operations 

Optimize customer interactions in contact centers using Virtual customer service representatives.

How it works?
  • Robo advisors to deliver consistent, rule-based advisory services to customers/prospects in the product discovery stage. 
  • Robust Conversational AI-driven virtual agents that can orchestrate transaction-oriented processes and service requests with seamless handover to human agents as needed. 
  • Leverage video and biometrics (voice, fingerprinting) for authentication to enhance customer experience.

AI-driven Customer Insights 

Use AI and intelligent automation to empower customer engagement channels with insights to create delightful customer experiences.

How it works?
  • Build micro customer personas based on diverse parameters, including customer data and interactions, events, and trends. 
  • Accurately match customers to the products they are more likely to buy based on behavioral patterns. 
  • Predict which customer segments should be added and removed from marketing campaigns.

Customer Onboarding and Offboarding

Manage the customer lifecycle to create a differentiated experience with intelligent business automation.

How it works?
  • Leverage video and biometrics (voice, fingerprinting) as an alternative to in-person KYC and physical verification. 
  • “Verification Bots” that can log into external sites like Digital Identity websites / KYC utilities to complete the credit-check process. 
  • Conversational interfaces to streamline communication with customers and within the enterprise.

Connect with us now to explore how a motor vehicle insurance company revolutionized customer journeys with the EIQ Platform.

Enhancing Customer Engagement in Insurance: Real-Time Churn Propensity Analysis

Insurance Casestudy

The Challenge

Reviving Renewal Rates: Tackling Fragmented Systems in Vehicle Insurance

Facing a decline in policy renewal rates, the vehicle insurer sought a non-intrusive solution to reverse this trend. Their customer interactions spanned various channels, including web, mobile, and call centers, and their operational systems were fragmented across policy application, claims management, and CRM. This complex landscape necessitated a comprehensive, unified solution to streamline processes and bolster customer retention.

The Results​

Reduction

65% Reduction in Customer Churn

Customer Satisfaction

30% Improvement in Customer Experience ratings

Improvement in overall efficiency

71% Improvement in overall process efficiency due to automation

Customer Success Stories

Here’s how we enable customers to reap the benefits of low-code/no-code and
accelerate intelligent business automation using the EIQ Platform.

Are you ready to transform how your business operates?

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