EIQ Platform for Hyperautomation in Telecom and Media
Hyperautomation Enablement Platform for Telecom and Media
New Subscriber Acquisition
Leveraging a hyperautomation enablement platform for Telecom and Media can improve market share without the need to increase sales and marketing budgets. With hyperautomation, these businesses can drive growth, enhance competitiveness, and expand their market share while maintaining efficient resource utilization.
How does it work?
- Automation of Product Discovery and Lead generation lifecycle using Conversational Interfaces.
- Advanced Analytics to refine competitive positioning, product offerings, and pricing.
- Solutions for seamless “porting” of customer numbers from other network operators.
Predictive Maintenance
Embracing hyperautomation for Telecom and Media can help achieve lower operating costs and enhance network stability by adopting predictive maintenance models. This not only reduces operational expenses associated with reactive maintenance but also improves network reliability, ensuring a seamless experience for customers and optimizing the overall performance of Telecom and Media operations.
How does it work?
- Predictive maintenance algorithms measure historical and real-time data from the network devices to spot service degradation and failure.
- Recommend repair/replacement and auto-schedule service engineer visits based on device health.
- “Uberising” of field service technician support and automated scheduling/ticketing systems.
Network Operations Transformation
Hyperautomation plays a pivotal role in network operations transformation, enabling a swift transition from Communication Service Providers (CSP) to Digital Service Providers (DSP) in the 5G Era. This transformation empowers CSPs to embrace the opportunities presented by the 5G Era, enhance agility, and deliver innovative digital services to meet evolving customer demands in a rapidly changing telecommunications landscape.
How does it work?
- Switch from a network-centric view to a customer-centric view by real-time mapping network metrics to customer SLAs
- Perform health checks across networks and correlate with customer QoS metrics.
- Leverage customer service data for advanced analytics.
Talk to us today to learn how we enabled a leading telecom operator to digitally transform their end-to-end processes.
Digital Operations for a leading Telecom Operator
Client Context
A leading telecom operator company in the US needed help with their digital transformation initiatives across both customer facing as well as internal and partner focused efforts.
Business Process Area
Digital transformation
Value Delivered:
- 39% Increase in YoY revenue as a result of the new processes
- 46% Reduction in operational costs and customer acquisition cost
- 60% Increased ability for channel partners to upsell/cross sell all their products and services
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