Case Studies
IT Automation for Leading Printing Solutions Company
Client Context
A leading printing solutions company required solutions for asset management, SLA management, and support requests for their corporate B2B clients.
Business Process Area
Service Management
Value Delivered:
- 20% improvement in profitably within the first year of operations due to business model transformation enabled by the EIQ platform
- 40% Reduction in SLA breaches as a result of the automation
- 60% Improved customer satisfaction as a result of an efficient preventive maintenance approach